Privacy Policy

We do not share, sell, or otherwise provide your mobile phone number or messaging consent information to any third parties or affiliates for marketing or promotional purposes.

Contact and job details you submit — such as name, phone number, email address, property address, service type, tree details, photos, and notes — when you use Instant Estimate, forms, chat, or similar tools.

Communications data when you call, text, or email us, including phone numbers used for tracking or forwarding where applicable.

Technical information collected automatically, such as IP address, browser type, device type, referring pages, and usage data through cookies or similar technologies and analytics tools (for example Google Analytics or Search Console where connected).

To provide estimates, schedule work, communicate about your request, and deliver tree care services.

To operate, secure, and improve our website, lead tools, and customer experience.

To measure marketing and site performance, prevent fraud or abuse, and comply with legal obligations.

We may share personal information other than mobile phone numbers and messaging consent data with service providers who help us run the business (for example hosting, analytics, call tracking, messaging infrastructure, or payment processors), and with the local service company assigned to your Charlotte Tree Co. territory when leads are delivered for fulfillment. Any sharing with service providers is limited to what is needed to operate our services and fulfill your request.

We may disclose information if required by law, to protect rights and safety, or in connection with a business transfer. We do not sell your personal information as a primary business practice.

We do not share, sell, or otherwise provide your mobile phone number or messaging consent information to any third parties or affiliates for marketing or promotional purposes.

By providing your mobile number and opting in to SMS communications with Charlotte Tree Co. (including by texting us, replying to our messages, or submitting your number on our website), you agree to receive recurring text messages about your inquiry, estimate, appointment, scheduling, and related service updates.

Message frequency varies.

Message and data rates may apply.

Reply STOP to unsubscribe at any time. For help, reply HELP or contact us at (980) 252-8243. Consent to receive texts is not a condition of purchase.

We do not share, sell, or otherwise provide your mobile phone number or messaging consent information to any third parties or affiliates for marketing or promotional purposes.

We and our partners may use cookies and similar technologies to remember preferences, understand traffic, and improve performance. You can control cookies through your browser settings; some site features may not work fully if cookies are disabled.

We retain information for as long as needed to provide services, maintain business records, resolve disputes, and meet legal or operational requirements.

You may request access, correction, or deletion of personal information we hold about you, subject to applicable law and legitimate business needs. You can also opt out of non-essential marketing communications where offered.

To make a privacy request, contact us by phone at (980) 252-8243.

Our services are directed to adults and property decision-makers. We do not knowingly collect personal information from children under 13.

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the site after updates means you acknowledge the revised policy.

Charlotte Tree Co.

Phone: (980) 252-8243

Website: https://charlottetreeco.com